1. Services

We provide virtual administrative and support services as selected in your subscription plan. Services are delivered by trained team members assigned at our discretion and work under your direction. All services are performed with reasonable care and in line with industry standards.

2. Term & Termination

Your subscription begins on the date of purchase and runs on a month-to-month basis. Either party may terminate the agreement with 30 days’ written notice.

3. Payments & Billing

• Payments are billed in advance based on your selected plan.

• Subscriptions renew automatically each month unless canceled with prior notice.

• Unused hours do not roll over.

• Additional hours beyond your plan will be billed accordingly.

• Prices exclude applicable taxes.

• Services may be suspended if payment fails.

Credit card payments may incur processing fees. ACH payments are available after onboarding.

4. Expenses & Travel

Pre-approved, reasonable out-of-pocket expenses will be reimbursed. Services are virtual only. Any approved in-person work (if available) will be fully billable, including travel time.

5. Refund Policy

If you are dissatisfied with work performed during a billing cycle, then we will assign you other VA.  Refunds are not provided for unused prepaid hours.

6. Client Responsibilities

• Your assigned staff works under your supervision and direction.

• You are responsible for decisions, instructions, and business outcomes.

• Any account access or password sharing is at your own risk.

• You are responsible for copyright compliance for any content requested.

• Services may not be used for illegal or unethical activities.

7. Confidentiality

Both parties agree to keep all confidential and proprietary information secure and private. Confidential information may only be used for service delivery and must be protected with reasonable care. These obligations continue even after the agreement ends.

8. Non-Solicitation

During the agreement and for 12 months after termination, you may not hire, solicit, or engage assigned staff directly without written consent. Approved hires may require a placement fee.

9. Limitation of Liability

Our liability is limited to the amount paid by you in the preceding 12 months or USD $12,000, whichever is greater. We are not liable for indirect, incidental, or consequential damages.

10. Independent Contractor Relationship

We operate as an independent contractor. Nothing in this agreement creates an employment, partnership, or joint venture relationship.

11. Governing Law & Dispute Resolution

This agreement is governed by the laws of New York, USA. Any disputes will be resolved through binding arbitration in New York.

12. Changes to Terms

We may update these terms with 30 days’ written notice. Continued use of services after changes take effect constitutes acceptance.

13. Entire Agreement

These Terms & Conditions represent the entire agreement between both parties and supersede all prior discussions or agreements.