Virtual assistants can take care of a wide range of tasks — from email and calendar management, scheduling meetings, travel arrangements, and data entry to customer support, document preparation, research, social media support, and more — tailored to your business needs.

Getting started is simple: book a consultation with us, we’ll understand your business needs, match you with the right assistant, and onboard them so they can begin supporting you right away.

Yes. We offer a free consultation and workflow assessment to understand your needs and demonstrate how our virtual assistants can support your business before you commit

You can pause your subscription by contacting our support team. We offer flexible pause options based on your business needs and contract terms.

Absolutely. All SD Solutions plans are fully customizable based on role, industry, working hours, and skill requirements.

No. We believe in complete transparency. All costs are clearly outlined upfront, with no hidden or surprise fees.

You can cancel your subscription by providing written notice as per your agreement terms. Our team will guide you through a smooth offboarding process.

We support multiple industries including IT, Finance, Real Estate, Healthcare, Ed-Tech, Consulting, Travel, Startups, and more.

Most clients are onboarded and matched with a virtual assistant within 7–10 business days.

We offer both full-time and part-time virtual assistant options.

Yes. We follow strict data security, confidentiality, and access control protocols.

We carefully match your business with a dedicated assistant based on the skills, experience, and communication style you need — ensuring a productive working relationship.

Yes! By taking over time-consuming administrative tasks, your assistant frees up your time so you can focus on high-impact work that drives growth.

We assess your requirements, tools, industry, and workflows before matching you with a suitable assistant.

Yes. Clients are involved in the final selection and can interview shortlisted candidates.

Yes. Your assistant is dedicated exclusively to your account.

Yes. If expectations aren’t met, we offer replacement support.

Our assistants are experienced with tools like CRM systems, project management tools, accounting software, helpdesk platforms, and more.

You can communicate via email, chat tools, video calls, or project management platforms.

Yes. We offer time-zone aligned support, including US, UK, and global coverage.

Yes. Regular performance reviews and updates are provided.

Yes. Your assistant can adapt as your needs evolve.

Our assistants are trained professionals with expertise in administrative, technical, and specialized business support roles — ready to adapt to your tools and workflows.

Not really. All you need is a reliable internet connection and the tools you use daily (email, project platforms, communication apps). We handle the rest.

Yes. All assistants go through screening, skill evaluation, and role-specific training.

Yes. They are trained in confidentiality and compliance standards.

Yes. Most assistants are multi-tool trained.

Yes. We conduct ongoing quality checks and performance monitoring.

Yes. Working hours can be adjusted based on availability and plan.

We provide backup and continuity support when required.

Communication is flexible — you can use email, Zoom, WhatsApp, or any platform you prefer to stay in sync with your assistant.

We offer ongoing support from our team to ensure your assistant remains effective — including performance review, training, and reassignment if necessary.

We provide account management, performance tracking, and technical support.

Yes, each client is assigned an account manager.

You can contact us via email, support ticket, or scheduled calls.

Most support requests are addressed within 24 business hours.

Yes, processes can be updated as your business evolves.

Yes, we provide reporting and visibility tools.

Pricing is based on the level of support you need, the expertise required, and the number of hours your assistant works. Plans are flexible with no long-term lock-ins.

Yes — you can scale hours up or down based on your business’s evolving requirements.

Taxes are applied as per applicable laws and are clearly mentioned on invoices.

Invoices are shared via email, and additional copies can be requested from support.

We accept credit/debit cards, bank transfers, and other approved payment methods.

Billing is typically monthly, unless otherwise agreed.

Ye,. plans can be adjusted with prior notice.

Any setup fees are clearly communicated upfront.

Refund policies depend on contract terms and service usage.

Yes, automated reminders are sent before due dates.

Yes, billing information can be updated anytime.

Yes, we use secure, encrypted payment systems.